Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
Approaching service and sales needs with composure, integrity, and compassion.
Demonstrate how our ever-expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning-fast 5G network.
Why Metro by T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Completes training on Metro by T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Make the most of time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Support team initiatives and create an inclusive environment for all.
Experience and Education
High School Diploma/GED Req (preferred)
Bilingual (English/Spanish)
6 months of customer service /sales experience, Retail environment (preferred)
Enthusiastic customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and hitting monthly performance goal.
