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Store Manager  | Charlotte, NC
Listed On:
October 4, 2021
Location:
Charlotte, NC
Salary:
TBD
Level:
Experienced
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Job Details

Expect more, Dream more, Achieve more. Join the most exciting, fast growing Metro by T-Mobile Retailer in America! #RelentlessEffort

Purpose

  • Develops, manages and leads a high energy professional retail sales team to ensure achievement of store sales targets and key metrics, operational goals and superior customer experience.

Key Responsibilities

  • Responsible for full operation of the retail store including opening, closing, staffing, sales, customer satisfaction, cash and inventory controls, store appearance and store marketing
  • Hires, trains, coaches, develops and motivates staff in store
  • Meets or exceeds assigned sales performance and profitability metrics.  Sets appropriate individual performance targets and standards for each staff member
  • Spends majority of time leading by example servicing, engaging and selling to customers directly on sales floor
  • Facilitates and participates in daily huddles and weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results
  • Ensures that all staff members are fully aware of all current promotions, all procedures and are compliant will all T-Mobile and Company required training participation and completion
  • Develops, implements and monitors a store marketing and prospecting plan to increase customer base and sales
  • Establishes and monitors store work schedules and staffing issues to effectively manage payroll expenses and coverage to match the needs of the stores traffic flow within budget
  • Exhibits a high level of leadership presence within all aspects of the business and relationships with other stores and departments
  • Reviews and analyzes business reports to effectively manage store performance metrics (KPIs) and makes adjustments to staffing, training and tactics in order to maximize results
  • Provides subject matter expertise to answer staff, customer and inter-department questions and to ensure all issues are resolved in a timely, efficient and effective manner
  • Ensures store is maintained to be compliant with visual merchandising, signage, cleanliness and other visual standards as established by T-Mobile and the Company
  • Maintains strong inventory controls, facilitates inventory transactions, processes timely RMA and XBM returns, and ensures inventory compliance and protection of company assets
  • Performs daily sales paperwork audits for accuracy
  • Manages daily cash handling, bank deposits, credit card reconciliation and payout activities
  • Analyzes transactions to ensure compliance, identify problems or fraud, and to adhere to all T-Mobile and Company standards and course corrects any issues
  • Maintains a professional, positive, high energy, collaborative work environment at all times
  • Cultivates strong relationships and partnerships with local T-Mobile teams and departments

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