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Mobile Expert  | 915 US Highway 321, Lenoir City, TN
Listed On:
September 21, 2021
Location:
915 US Highway 321, Lenoir City, TN
Salary:
TBD
Level:
Entry
Apply Now!
Job Details

Expect more, Dream more, Achieve more. Join the most exciting, fast growing Metro by T-Mobile Retailer in America! #RelentlessEffort

Purpose

  • Provides in-store sales and service directly to new and existing Metro by T-Mobile customers with professionalism and enthusiasm.

Responsibilities

  • Greets customers in a timely, positive and welcoming fashion
  • Creates genuine relationships with customers, asking questions, identifying what matters to the customer and setting expectations        
  • Identifies the customers needs, reason for their visit, and provides appropriate information related to Metro by T-Mobile products, services or trouble shooting solutions
  • Assists customers with exploring and discovering Metro by T-Mobile product and service offerings that match the customers needs as uncovered by asking appropriate questions
  • Guides customer to the appropriate and recommended products, rate plans, accessories and features explaining the benefits, pricing and offers in a clear, concise and enthusiastic manner
  • Completes all aspects of the sale including the creation of account records to establish service, programming and provisioning of phones and devices, accepting of customer payments and any other sales transactions
  • Works with customer to review their purchase, explain future billing due dates, how to utilize Metro by T-Mobile apps and online support options, installs purchased accessories and any other set up questions the customer may have
  • Provides trouble shooting and other problem-solving activities required for new and existing customers including trouble shooting phones, handling warranty and insurance exchanges and any other customer care tasks as required
  • Strives to provide an exceptional customer experience to each and every customer
  • Meets or exceeds assigned sales and performance targets as set by Company and T-Mobile
  • Completes all transactions and paperwork accurately and within guidelines established
  • Assists with store management in opening, closing and operating the store including cash handling, inventory count, store deposits, store cleaning, merchandising and other activities
  • Embraces and participates in all trainings, meetings, communication platforms and other initiatives of store, company and Metro by T-Mobile
  • Actively participates in marketing efforts to solicit new business and to expand the stores customer base including local street marketing, social media marketing, flyering and other activities
  • Continually strives to be the most knowledgeable “Mobile Expert” they can be
  • Maintains an enthusiastic, positive, professional and collaborate approach to their position
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